Appointments:

Please call 803-366-7175 to schedule an appointment.  Appointments are available between the hours of 8am and 5pm, Monday through Friday and 9am to 12pm on Saturday.  Same day urgent visits are available by appointment.  Our Physicians make every effort to remain on schedule, but please be patient if an unforeseen emergency causes a delay.  If you are taking any medications, please bring them with you to each visit. Please arrive 15 minutes prior to your appointment time and be prepared to present your insurance information. New patients are asked to arrive 30 minutes prior to their appointment to complete paperwork.  If you are not able to keep your appointment, please call our office 24 hours in advance. You may be billed for appointments not cancelled. 

Phone calls:

We welcome and understand the need for patients to call our office with health related questions.  Our telephone policy is designed to reduce interruptions to patient care throughout the workday.  Messages are triaged by our phone nurse and relayed to the physician.  Please allow 24 to 48 hours for a response.  Emergencies are handled immediately.

Prescription refills:

Please remember to request needed prescriptions at your visit with the physician to last until your next visit. Refills and authorizations require a nurse or doctor visit and are limited to regular office hours.

Emergencies:

In the event of an emergency, one of our physicians is on call 24 hours per day. If you experience a true emergency, call 911.  If you feel you need to contact our physicians after office hours, call 803-366-7175 and our answering service will take the necessary information.  The physician will be contacted and return your call promptly.  We ask that you always contact our physician prior to going to the Emergency Room, (except in cases of emergency).  Our physicians can then notify the Emergency Room to facilitate the evaluation and improve continuity of care.   

Hospitalization:

Hospitalization may be required to manage certain conditions.  Our physicians have admitting privileges at Piedmont Medical Center, 200 South Herlong, Rock Hill, SC, and take pride in caring for their hospitalized patients.